Product support
Bug reports, troubleshooting, and account help.
Support and partnerships
Contact RoxyKovu
Support, partnerships, or press inquiries - we typically respond within 1-2 business days.
Pick a lane
Choose the fastest path so we can get you a clear answer quickly.
Partnerships and press
Collaborations, licensing, and media requests.
Billing and purchases
Receipts, billing questions, and store support.
How we can help
- Product support, troubleshooting, and bug reports
- Account, billing, and purchase questions
- Feature requests and product feedback
- Partnerships, licensing, and press inquiries
Contact details
- Email: Support@roxykovu.com
- Typical response time: within 1 business day (up to 2 on weekends/holidays)
- Support hours: Mon–Fri, 9am–5pm ET
- Location: Remote studio
Support FAQ
Quick answers for common questions about support, billing, and feedback.
How do I get product support?
Email Support@roxykovu.com or use the feedback form and include steps to reproduce the issue.
Where do I manage subscriptions?
Subscriptions in 2Q and SumSquare are optional and managed in your App Store settings.
How do refunds work?
All purchases are handled by Apple. For refunds, use the App Store purchase history and request a refund there.
How do I report a bug?
Send the app name, version, device model, OS version, and steps to reproduce. Screenshots or a short clip help a lot.
Do you collect personal data?
Most app data stays on device. Review the privacy policy at roxykovu.com/privacy.
Where can I find press resources?
Download logos and studio details in the press kit at roxykovu.com/press.
Need to share app feedback?
Use the feedback form to route your report to the right app team.